CLIENT SATISFACTION SURVEY

2. The explanation you received of the fees to be charged and how our fees are determined.
5-Excellent4-Good3-Needs Improvement2-Unacceptable1-Don't Know

3. Your access to the attorney for questions or status reports on the progress of your case.
5-Excellent4-Good3-Needs Improvement2-Unacceptable1-Don't Know

4. The attorney’s effort at returning your telephone calls.
5-Excellent4-Good3-Needs Improvement2-Unacceptable1-Don't Know

5. The amount of attention devoted to your case.
5-Excellent4-Good3-Needs Improvement2-Unacceptable1-Don't Know

6. The outcome or result of your case.
5-Excellent4-Good3-Needs Improvement2-Unacceptable1-Don't Know

7. Your confidence in the attorney’s ability to represent your interests in the case.
5-Excellent4-Good3-Needs Improvement2-Unacceptable1-Don't Know

8. The way you were treated by our support staff.
5-Excellent4-Good3-Needs Improvement2-Unacceptable1-Don't Know

9. The value of the services you received as compared to the total cost.
5-Excellent4-Good3-Needs Improvement2-Unacceptable1-Don't Know

If you have given us a grade below 4 in any of the areas above, please tell us below what we should have done to create a higher level of satisfaction for you:

Were there other aspects of our representation or our firm which particularly pleased you?

Would you feel comfortable referring friends or family to our firm? If not, why?

Name

(If you would like us to follow-up with you about any particular issue, please be certain to identify yourself.)