As the coronavirus situation continues to evolve, we at FSML remain committed to providing the best level of service we can in these conditions. With that in mind, we have been closely monitoring the coronavirus developments and have taken appropriate steps to limit potential impacts to our employees, customers, and operations.
Prior to the Governor’s Order, we directed nearly all employees to work remotely by leveraging at-home workstations and secure network connections. By doing so, we were immediately able to take video depositions, handle WCAB hearings, file EAMS forms and settlement documents, electronically handle all legal functions, and resolve issues before they become unmanageable.
At FSML, we know that one thing and one thing only counts – RESULTS!
We have also asked our contractors to follow CDC guidelines and best practices, including to stay home if they are sick, avoid contact with people who are sick, clean hands often, wear face coverings, and clean and disinfect frequently touched surfaces and items.
The events of 2020 - 2021 necessitated all of us to take extraordinary measures for survival, both personally and professionally. The safety of our staff and their families remains our priority. The increases in unemployment produced decreases in industrial injury claims. Families and businesses had to tighten their belts if they were going to stay in existence. The entire staff of Floyd Skeren Manukian Langevin rose to the occasion. We employed a new state-of-the-art case management system, moved to a centralized mail and scanning center, adopted AI and other technologies and restructured many of our departments. We moved to a hybrid virtual work environment for some of our brick and mortar offices, while expanding our services to additional cities in California. We augmented and improved our management responsibilities, ensuring a consistent and continuing excellent work product, responsiveness and cost effective resolutions of your claims. We amplified our use of data analytics to ensure that Floyd Skeren Manukian Langevin continues to set the bar for our industry. We welcome all of our new clients who have discovered us and thank our long time existing carriers, TPAs and employers. We will continue to exceed your expectations as we have for close to 40 years.